From our experience, we have learnt getting the right consutlant to help us, is very important, so we will do our best to make sure the right experts are available for you as 'Buyers', to have a direct engagement with them using our inbuilt chat facility, share files, send inbuilt emails, gives you a feeling that you are at a consultant's office discussing your needs.
At QuestionBrain we give you the option to select an expert from your shortlisted experts list. Each expert will have a rating based on Buyer feedback. Unless you select your preference for different location to where you live, we will provide a shortlist close to your registration address. It is important that you update your profile when you move to a different address.
QuestionBrain gives you an advantage of real engagement between yourself and the expert with a live chat facility that is available for an hour over a 2 week period. Even if your selected expert is not available immediately after your payment, the expert will be notified of your selection and he will communicate with you at a suitable time for the chat. Once in contact with the expert you can agree on the next steps and the system will monitor your engagement for an hour of online chat over 2 weeks.
After a time lapse of 1 hour or 2 weeks whichever is exhausted first will become effective, unless the administrator recognizes any discrepancies on engagement for an hour or the 2 weeks period then he/she has the authority to extend the time period to meet the Website policies.
If you are not satisfied with the responses provided by the expert, you can review our terms and conditions for refund. We will try to offer you an option to select another expert of your choice if you are not interested we will refund your payment. However you still have the option to provide your feedback for the expert you were not pleased.